Return Form

Is your purchase not providing full satisfaction?
Call us first! We can very likely help you further


Should you wish to proceed with a return, kindly fill-in this form in full..


Tell us more about the condition of the items being returned

Bestellung
Customer's information
Contact information
Important information about the return:
  • Always enclose a copy of the invoice with the items returneds.
  • Only fully-completed forms can be processed.
SHIPPING

We strongly encourage you to use a courier service that offers parcel-tracking and insurance fort he whole transportation.

RETURN ADDRESS

Products must be returned to our headquarters in The Netherlands. Using a different address will impediment the processing of your return, or shall lead to serious delay and deduction from the amount to refund of any additional processing fees.

GENERAL TERMS AND CONDITIONS OF SALE

Our General Terms and Conditions of Sale are available on our website.

RIGHT OF RETURN

Return shipping is not possible for specially ordered items.

RETURN SHIPPING COSTS

Postage or shipping costs for the return of products are paid by the customer.

We will only cover shipping costs if we have delivered a defective product or a product that does not conform to the order, or if the defect is directly attributable to our actions.

BUSINESS CUSTOMERS

Specific conditions apply for the refund following a return of items. Please refer to our General Terms and Conditions of Sale.

REFUNDS

Only products received in perfect condition, complete (with their accessories), functional, in their packaging and their original documentation, all in perfect condition, are eligible for a refund.

In the event of a damage to a product or its packaging, or in case of incomplete return, we reserve the right to deduct the damage or loss from the amount to refund.