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We strongly encourage you to use a courier service that offers parcel-tracking and insurance fort he whole transportation.
Products must be returned to our headquarters in The Netherlands. Using a different address will impediment the processing of your return, or shall lead to serious delay and deduction from the amount to refund of any additional processing fees.
Our General Terms and Conditions of Sale are available on our website.
Return shipping is not possible for specially ordered items.
Postage or shipping costs for the return of products are paid by the customer. We will only cover shipping costs if we have delivered a defective product or a product that does not conform to the order, or if the defect is directly attributable to our actions.
Specific conditions apply for the refund following a return of items. Please refer to our General Terms and Conditions of Sale.
Only products received in perfect condition, complete (with their accessories), functional, in their packaging and their original documentation, all in perfect condition, are eligible for a refund.In the event of a damage to a product or its packaging, or in case of incomplete return, we reserve the right to deduct the damage or loss from the amount to refund.